Privacy Policy

At DuelBits Casino (hereinafter referred to as "We," "Our," or "Us"), we are committed to maintaining the trust and confidence of our customers, visitors, and users ("User" or "Users") by protecting personal data. This combined privacy policy outlines how We collect, use, store, share, manage, protect, process, and transmit User's information when accessing Our website (the "Website") and/or using any other services provided through the Website.

Collection of Personal Data

We may collect various types of personally identifiable information from Users, including:

1. Registration Information: When a User registers with Us on our Website or through one of our mobile apps, We may require them to provide certain personal details such as name, email address, phone number, username, and password.
2. Transactional Data: If the User participates in transactions (e.g., deposits, withdrawals, bets) on Our platform, We collect relevant information such as payment data (bank account numbers, transaction history).
3. Usage Information: As Users interact with Our services, We may track their online behavior, preferences, and feedback to enhance user experience.
4. IP Address and Cookies: Our servers automatically log the IP addresses of all visitors. When a User accesses certain areas on the Website or engages in particular activities (e.g., accepting cookies), these actions are tracked.

Purpose and Use of Personal Data

We collect personal data primarily for the following purposes:

1. Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC): To prevent fraud, We verify User identities to ensure compliance.
2. Marketing and Promotion: If a User chooses to receive marketing communications from Us or Our partners, their contact details may be used for such purposes.
3. Product Improvements: Users' feedback and preferences are analyzed to enhance the usability and efficiency of Our services.

Retention Period

We retain personal data as long as it is necessary for the purpose it was collected. When a User's account with Us becomes inactive, We may continue storing their information for an additional period in line with relevant laws or regulatory requirements but will periodically review these files to ensure compliance with applicable retention policies and guidelines.

Data Sharing

To further protect Users' interests and comply with regulations:

1. Disclosure: In cases where national security, law enforcement, or emergency requests are involved, We may be required by law to disclose certain data.
2. Services Providers: As necessary, personal information can be shared among various service providers to Our business (e.g., technical support, processing transactions).
3. Third-Party Platforms: In collaboration with third-party platforms, Users' details might be passed along for related functions or marketing initiatives.

Data Protection

1. Security Measures: We use the industry's best standards and technologies (firewalls, encryption) to safeguard information.
2. Access Control: Access to User data is restricted to authorized personnel only on a need-to-know basis.
3. Regular Audits: Periodic reviews of internal procedures aim at maintaining confidentiality.

Choices

By using Our services or accessing the Website:

1. Acceptance: Users implicitly agree that We can use their personal information according to this Privacy Policy and Terms & Conditions when registering, placing bets, or otherwise interacting with Us.
2. Opt-Out Options: If desired, certain types of messages from Us (marketing emails) may be unsubscribed.

Privacy Rights

We respect your right to request access, correct inaccuracies in Your data, or erase it entirely in accordance with applicable laws and regulations:

1. Access Request: Submit a clear description of what You are requesting.
2. Amendments and Corrections: Notify Us about the necessary updates for accuracy.

Policy Updates

We keep Our policies under review to remain up-to-date with changes in regulatory requirements and User preferences, which may occasionally result in modifications to this combined privacy policy:

1. Revised Policy Published Online

Enforcement of the Privacy Policy

By utilizing any aspect of Our services (Website or mobile apps), You acknowledge your obligation to adhere strictly to terms contained within the policies mentioned here.

If at anytime you have questions about our privacy practices, wish to access information under data protection laws, seek assistance with erasing 

Your support team